That’s a great question! We are so happy to share with you all the lovely shops that stock our collection. You can simply click on here to view the full list.
FAQs
What shops sell Desert Moon Design?
How long until I will receive my package?
Most items in our collection are “made to order”, therefore, items are usually shipped out 1-2 business days from the date of purchase. We ship through USPS first class, which takes between 2-5 business days to arrive. If you haven’t received your package after 5 business days, you may contact us here so we can further assist you.
What happens if I lose an earring?
We are so sorry you lost an earring from our collection! But do not fret, we are happy to help you with that. Please email us at desertmoondesign.ca@gmail.com with a clear picture of the earring you need replaced and we to set up an replacement earring transaction.
What happens if my jewelry tarnishes?
Most likely the piece you purchased has a brass component on it if it has tarnished. Brass will naturally tarnish through time, from natural oils & moisture. To help bring back the shine on your piece, we recommend purchasing our high quality brass cleaning cloth here.
What happens if my cleaning cloth doesn’t work on my tarnished jewelry?
Your brass piece probably absorbed a higher amount of moisture, such as swimming or showering with your piece multiple times. We have a quick process in our studio that can restore your piece back to its original state. Just send us an email here so we can help you with this!
Do you make repairs?
Of course! That’s no problem, there will be a shipping fee accrued to the repair quote. Please contact us at desertmoondesign.ca@gmail.com to get a quote, with a clear picture of the item in need of repair.
Do you accept returns?
We strive to make each and everyone of our customers happy with their purchase. Being a small business and made to order items, we are not able to accept refunds yet. But if for some reason you are not happy with your purchase, you are more than welcome to make an even exchange if your item appears to be unworn after inspection. Please email us at desertmoondesign.ca@gmail.com for item description you would like to exchange.
I’m really sensitive to metal, what types of metals is the jewelry made out of?
We use all high quality metals in each of our designs. Each ear wire is handmade out of either 14k gold fill or sterling silver, both of which are free from lead and nickel and eco friendly. If you have sensitivity to chain, rest assured, all our chain is made from high quality sterling silver and 14k gold fill, lead and nickel free!