That’s a great question! We are so happy to share with you all the lovely shops that stock our collection. You can simply click on here to view the full list.
Most items in our collection are “made to order”, therefore, items are usually shipped out 1-2 business days from the date of purchase. We ship through USPS first class, which takes between 2-5 business days to arrive. If you haven’t received your package after 5 business days, you may contact us here so we can further assist you.
We are so sorry you lost an earring from our collection! But do not fret, we are happy to help you with that. Please email us at firstname.lastname@example.org with a clear picture of the earring you need replaced and we to set up an replacement earring transaction.
Most likely the piece you purchased has a brass component on it if it has tarnished. Brass will naturally tarnish through time, from natural oils & moisture. To help bring back the shine on your piece, we recommend purchasing our high quality brass cleaning cloth here.
Your brass piece probably absorbed a higher amount of moisture, such as swimming or showering with your piece multiple times. We have a quick process in our studio that can restore your piece back to its original state. Just send us an email here so we can help you with this!
Of course! That’s no problem, there will be a shipping fee accrued to the repair quote. Please contact us at email@example.com to get a quote, with a clear picture of the item in need of repair.
We strive to make each and everyone of our customers happy with their purchase. Being a small business and made to order items, we are not able to accept refunds yet. But if for some reason you are not happy with your purchase, you are more than welcome to make an even exchange if your item appears to be unworn after inspection. Please email us at firstname.lastname@example.org for item description you would like to exchange.
We use all high quality metals in each of our designs. Each ear wire is handmade out of either 14k gold fill or sterling silver, both of which are free from lead and nickel and eco friendly. If you have sensitivity to chain, rest assured, all our chain is made from high quality sterling silver and 14k gold fill, lead and nickel free!